Refund Policy

At Dr Raaj, we are committed to providing convenient healthcare consultation and healthcare products to our customers. This Refund & Cancellation Policy explains the terms applicable to appointment bookings, product orders, cancellations, returns, and refunds.

1. Appointment Cancellation & Refund

• Once a doctor appointment has been successfully booked, it is non-cancellable and non-refundable.
• Appointment fees are not refundable if the customer does not attend the scheduled appointment.
• If an appointment cannot be fulfilled due to an issue from our side, customers may contact our support team for an appropriate resolution.
• Any refund approved for an appointment-related issue will be processed to the original payment method used for the transaction.

2. Product Order Cancellation

• Customers may request cancellation of an eligible product order within 24 hours of placing the order.
• Cancellation requests received after the order has been shipped may not be accepted.
• Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return process.

3. Product Returns

Returns are generally accepted only in cases where the product received is:

• Damaged during delivery;
• Defective; or
• Incorrectly delivered.

To request a return, customers should contact our support team within 3 days of delivery.

The product should preferably be returned in its original packaging along with all applicable accessories, documents, and other items received with the order.

4. Non-Returnable / Non-Refundable Products

Refunds or returns may not be accepted for products that:

• Have been used, altered, or damaged after delivery;
• Are returned without their original packaging where such packaging is required;
• Are damaged due to improper handling or storage by the customer; or
• Do not meet the applicable return conditions.

For healthcare and medical products, additional restrictions may apply depending on the nature of the product.

5. Refund Processing

If a refund is approved:

• The refund will generally be issued to the original payment method used for the purchase.
• Refund processing may take approximately 7–10 business days, depending on the payment gateway, bank, or financial institution.
• The actual time taken for the amount to appear in the customer's account may vary.

6. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and preferably within 3 days of delivery.

Customers may be requested to provide:

• Order number;
• Product details;
• Photographs/videos showing the issue; and
• Other information reasonably required to verify the claim.

After verification, Dr Raaj will determine the appropriate resolution, which may include replacement or refund, subject to availability and applicable conditions.

7. Shipping Charges

Shipping charges associated with a return may be borne by the customer unless the return is due to a defective, damaged, or incorrectly supplied product.

8. How to Request a Refund or Return

For cancellation, return, or refund-related queries, please contact our support team:

Email: Pankajraj1508@gmail.com
Phone: 7523953069

Address:
Chitaipur Chauraha, Varanasi, Uttar Pradesh, India

Our website currently lists these contact details for refund/return support. 

9. Changes to This Policy

Dr Raaj reserves the right to modify or update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with the updated effective date.

10. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

Dr Raaj
Chitaipur Chauraha, Varanasi, Uttar Pradesh
Phone: 7523953069
Email: Pankajraj1508@gmail.com